“The difference between how a person treats the powerless versus the powerful is as good a measure of human character as I know.”
The book tackles the sensitive topic of having bullies in the workplace and how to handle such behaviour and individuals.
KEY TAKEAWAYS:
1. Don't just talk about not tolerating toxic behaviour, but actually do something about it, especially if you are a leader. Words are empty unless your actions back them up.
2. Bullies have no place in any organization, regardless of how well they perform. As a leader, it is your responsibility to remove such people.
3. Recognize that we all have the potential to behave like an asshole. Become self-aware of your triggers and control your temperament as and when needed.
READ IF: You are experiencing toxic behaviour in your environment, whether it is directed at you or at others, and need practical advice on how to handle it.
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